Lowry London

Delivery + Returns

Delivery

How much will my delivery be?

We try to keep delivery costs as low as possible and if it’s easier for you we welcome collections directly from our workshop in London.

For small items and accessories delivery to the UK mainland is charged at £4.50.
Medium sized items, such as side tables, are charged at £12.00
Large items, such as dining tables, benches, or bookcases, are delivered by a two man delivery team at £30 per item.

How soon can we deliver?

For items that are in stock you should receive you package:

Small items within 2 – 4 days
Medium items – within 3 – 5 days
Large – within 12 days (but usually much sooner)

Do you deliver outside of the uk mainland?

Unfortunately we don’t – but please feel free to contact us as we are happy to arrange delivery to a port or shipping depot.

Returns

Standard Items

– You can return stocked items for up to 30 days from the date you receive the order. All we ask is that you make sure they are in the same condition as when you received them.

Customised and Bespoke Items

For bespoke items which you have customised (so a size or material combination that is not offered as standard on our website) we are unable to offer returns or refunds. You are able to cancel the order within 14 days of placing it but this will also be subject to a restocking fee. We do this because we are unable to sell on bespoke items and we may have already started work on your piece. If you do need to cancel the order we will of course try and work with you so the best way is to contact us and we will try and help out.